The Blog

By Tawana Coleman Retain your first visit patients by building a relationship they won’t want to break.  Many dentists I encounter are like kids in a candy store when it

By Christian Yaste, D.D.S. and Joe Hufanda, D.D.S. We were introduced to Arrowhead Dental Laboratory. Our subsequent partnership—and total team training from Arrowhead—have made all the difference. A doctor in

It’s been a long and productive appointment—a grueling, five hour maxillary arch rehabilitation—to create a beautiful smile and superior functional posterior teeth. You’re getting hungry and your eyes are tired.

Dr. Andersen* had a problem. When he held up a mirror and asked his patients, “What do you think?” he only heard, “They’re okay.” Dr. Andersen told me, “When the

I am always amazed at the lack of patient engagement in dental waiting rooms. It is perhaps one of the few businesses that I go into as a consumer of

Positive customer service: the waiter at a restaurant you frequent greets you with a smile, remembers your favorites, and serves you wonderfully every time. Negative customer service: Your flight was

The anterior “aesthetic zone” can have numerous challenging and fascinating dilemmas. Expectations from the patient, doctor, and laboratory technician need to be identified so that the parameters surrounding the final